Refund and Returns Policy

Last updated: 7/15/2026

Thank you for purchasing from ENUMLABS. Please read this Refund and Returns Policy carefully before placing an order.

By Completing a purchase through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

ALL SALES ARE FINAL

Due to the nature of our products, and to maintain product integrity, all sales are considered final. Returns are not accepted except where required by applicable law or where an order is received damaged due to shipping or the incorrect item was sent.

DELIVERY ISSUES

If your package arrives damaged, incomplete, or you receive the wrong item, you must notify us within 2 calendar days of the confirmed delivery date.

To initiate a claim, please provide:

• Your order number.
• Clear photographs of the shipping package and product.
• A description of the issue.

Claims submitted more than 2 days after confirmed delivery may not be eligible for review or replacement, unless deemed acceptable in a certain situation by our team.

REFUND ELIGIBILITY

Refunds, if approved, are issued solely at our discretion in the following situations:

• Your order cannot be fulfilled.

• The incorrect item was shipped

• The order was lost in transit and confirmed as undeliverable by the shipping carrier. 

Refunds will not be issued for:

• Requests made more than 2 days after delivery.
• Products that have been opened, handled, or stored after delivery.
• Customer ordering mistakes.
• Shipping delays outside our reasonable control
• Dissatisfaction after receipt where the correct product was delivered.
• Gift Card Payments.

Orders paid in whole or in part using gift cards, prepaid gift cards, or gift card balances are non-refundable. If an exception is approved, any applicable credit will be issued solely at our discretion and in accordance with applicable law.

Refused or Undeliverable Shipments

Orders refused by the recipient or returned due to an incorrect shipping address provided by the customer are not eligible for a refund. Additional shipping charges may apply if reshipment is requested.

 

 

Chargebacks

Customers are encouraged to contact our support team before initiating a payment dispute. Fraudulent or unwarranted chargebacks may result in accountrestrictions and submission of supporting documentation to the payment processor.

Contact Us

For questions regarding this policy or to report a delivery issue, please contact: 
Email: MAIL@enumlabs.net

 

We will try our best to respond to all inquiries within 1-2 business days.